Effortless Returns for All Your Purchases

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Track All Your Purchases

Returnafly automatically tracks all your online purchases in one place. Across all stores.

Timely Reminders

We will monitor your return deadlines so you never miss the return window.

Dropoff Returns Without Leaving Home

No more waiting in line or driving to drop-off locations. We pickup your return from your doorstep and handle the delivery to the shipping carrier.

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We Accept Returns from 5000+ Retailers

Frequently Asked Questions

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Privacy Policy

Thank you for visiting Returnafly. We respect your privacy and are committed to protecting it through this Privacy Policy. As explained below, we collect information from you (“you” “your” “consumer” or “visitor”) in various ways when you interact with the Returnafly application, website, and our other online services (collectively “Returnafly”).
By utilizing Returnafly, you agree to the terms set forth below in this policy. If you do not wish to agree to this Privacy Policy, you must refrain from using Returnafly. This policy may change from time to time. Your continued use of Returnafly after changes are made to this Privacy Policy is deemed to be an acceptance of those changes.1. Summary
As a consumer, you are free to explore Returnafly without providing any personal Information, as defined below, about yourself. However, this may limit your ability to receive certain information from Returnafly and may limit your access to Returnafly. To access certain features of Returnafly, you must first complete member registration where we may ask for certain personal information, as defined below:
When signing up for a Returnafly account you will be asked first to submit personal Information such as location, age, and gender. Returnafly may also request, at your election, further information, including but without limitation, product photos, a profile picture, app usage reports, purchase history and return history.2. What Types of Information Does Returnafly Collect
Personal Information refers to any information that you voluntarily submit to Returnafly that directly or indirectly relates to, identifies, could reasonably be linked to, or describes a particular individual. Personal Information includes, but is not limited to; name, e-mail address, physical address, phone number, birth date, etc. Returnafly collects Personal Information when you sign up for an account, send us an email, or engage in a transaction through Returnafly, as well as information to which may also be contained on server logs, such as your Internet protocol (“IP”) address.
Personal Information can also include information about any transactions that you enter into with Returnafly, and information about you that is available on the Internet, such as from Facebook, LinkedIn, Twitter, and Google, or publicly available information that we acquire from service providers.
Returnafly may also collect Non-Personally Identifiable Information when you use Returnafly. Non-Personally Identifiable Information is information which, by itself, cannot be used to identify or contact you. Non-Personally identifiable information which we store may include, without limitation, website pages viewed, sites visited before coming to the Returnafly website, browser type, operating system, device type (mobile, tablet or desktop), organization name, articles, presentations and videos viewed, time spent viewing Returnafly website or using certain features of the website, demographic data such as server locations clickstream data, cookies existing on your computer, search criteria used and results, date and time of access or visits to the Website, frequency of visits to the Website, connection speed, and other information through automated tracking technologies, some of which are discussed below, and Returnafly may combine this automatically collected information with other information Returnafly collects about you. Returnafly does this to improve the services it offers and to improve Returnafly services.
Information collected automatically through Returnafly can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to Returnafly such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.
Returnafly may at times collect information and/or personal information from a third-party company that you have ordered from and are returning to. We may at times transfer information we have collected about and from you to third parties.3. How Returnafly Collects Information
Returnafly collects information about you, as a consumer, when you voluntarily provide it through the App and Website, or in the manner such as those described below:
>Web Beacons. Some pages of the Returnafly may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages of Returnafly and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
>Cookies (or browser cookies). A cookie is a small text file placed on the hard drive of your computer. You may refuse to accept cookies by activating the appropriate “Do Not Track” setting on your browser or delete or “flush” all cookies stored on your device. However, if you select this setting or delete all cookies you may be unable to access certain parts of Returnafly or certain features of Returnafly will be disabled. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to Returnafly. Cookies placed on your computer by Returnafly are called “first-party” cookies, and those placed by third parties would be “third-party” cookies. Returnafly uses cookies for authentication, session management and personalization of your experience.4. How Returnafly Uses Information
Returnafly may process personal information relating to you if one of the following applies:
>You have given your consent to Returnafly for one or more specific purposes. Under some legislations, Returnafly may be allowed to process Personal Information until you object to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Information is subject to European data protection law, where you must explicitly agree to the processing of your Personal Information.
>Provision of Personal Information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof;
>Processing is necessary for compliance with a legal obligation to which Returnafly is subject;
>Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in Returnafly;
>Processing is necessary for the purposes of the legitimate interests pursued by Returnafly or by a third-party.
In any case, Returnafly will gladly help to clarify the specific legal basis that applies to the processing, and in particular, whether the provision of personal information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.5. Purpose of Processing personal information
Personal information concerning you is collected in order to allow Returnafly to provide its services, as well as for the following purposes: contacting you, analytics, managing contacts and sending messages, and processing and fulfilling your order(s).
>Analytics. The services contained in this section enable Returnafly to monitor and analyze web traffic and can be used to keep track of visitor behavior.
>Contacting You. Returnafly may use your information for notification and reminders such as:
>Mailing Lists or Newsletters. By subscribing to the mailing list or for the newsletter, your email address will be added to the contact list of those who may receive email messages containing information of a commercial or promotional nature concerning Returnafly. Your email address might also be added to this list as a result of signing up for an account with Returnafly or after making a payment to Returnafly.
>Contact Form or Emails. By providing contact information on a contact form or email to Returnafly, you authorize Returnafly to use these details to reply to requests for information, quotes, or any other kind of request in your email and as indicated by the form’s header.
>Managing Contacts and Sending Messages. This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with you. These services may also collect data concerning the date and time when the message was viewed by you, as well as when you interacted with it, such as by clicking on the links included in the message.
>Platform Services and Hosting. These services have the purposes of hosting and running key components of Returnafly, therefore allowing the provision of Returnafly from within a unified platform. Such platforms provide a wide range of tools to Returnafly e.g. analytics, consumer registration, commenting, database management, e-commerce, payment processing – that require the handling of personal information. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the personal information is stored.
>Selling personal information. Returnafly will not sell your personal information, and other gathered information about you, to third parties in an anonymized form.6. Who does Returnafly share information with
Returnafly may share your information, including Personal Information as follows:
Service Providers. At times, Returnafly may disclose the information collected from you to a third party or other service provider. Returnafly utilizes third parties and service providers to help achieve our purpose and render services offered. The third parties and service providers, in order to benefit Returnafly, are allowed to access Personal Information stored with Returnafly in order to perform their functions and for no other purpose.
Commercial Partners and Third Parties. Returnafly may, in connection with its services, disclose and sell your Personal Information you provide to us, such as demographic information, to commercial partners and third parties as well as other types of information collected. Returnafly will ensure that all safety steps are taken to ensure that your information is protected and kept secure.
Affiliates. Returnafly may disclose the Personal Information to corporate affiliates or subsidiaries, their use, and disclosure of Personal Information is subject to this Privacy Policy.
Mergers. In the event of a merger with another company, or Returnafly is acquired by another company, we may transfer the information we have collected to the other company.
Protection. Returnafly may disclose collected Personal Information where it is reasonably necessary to investigate, prevent or take action regarding illegal activities, including but not limited to, fraud, threats to the safety of a person, or violations of this Privacy Policy or our Terms of Service.7. Where Information is Processed and Stored
Your information may be stored and processed on our servers located in the United States. Data is processed at the operating locations of Returnafly and any other places where the parties involved in the processing are located. Any of the corporate affiliates or third parties who receive or purchase your information may store your information on their servers in the United States or another country.
Depending on your location, data transfers may involve transferring your personal information to places other than your own. To find out more about the place of processing and storing of such transferred personal information, you can check the section containing details about the processing of personal information.
You are also entitled to learn about the legal basis of data transfers of personal information to a country outside the European Union or any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by Returnafly to safeguard your personal information.
If any such transfer takes place, you can find out more by checking the relevant sections of this document or inquire with Returnafly using the information provided in the contact section.
Personal information shall be processed and stored for as long as is required to achieve the purpose it has been collected for. Personal information collected for purposes related to the performance of a contract between Returnafly and you shall be retained until such contract has been fully performed and, personal information collected for Returnafly’s legitimate interests shall be retained as long as needed to fulfill such purpose. You may find specific information regarding the legitimate interests pursued by Returnafly within the sections of this Privacy Policy or by contacting Returnafly.
Returnafly may be allowed to retain personal information for a longer period whenever you have given consent to such processing, as long as such consent is not withdrawn. Furthermore, Returnafly may be obliged to retain personal information for a longer period whenever required to do so for the performance of a legal obligation or upon the order of a legal authority.
Once the retention period expires, all personal information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.8. Your Rights and Data Protection
You may exercise certain rights regarding your personal information processed and retained by Returnafly. In particular you have the right to:
>Be informed. You have the right to know what rights and protections are offered to you as a consumer and/or user of Returnafly.
>Withdraw your consent at any time. You have the right to withdraw consent where you have previously given your consent to the processing of your personal information.
>Object to processing of your data. You have the right to object to the processing of your personal information if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
>Access your Data. You have the right to learn if your data is being processed by Returnafly, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.
>Verify and Seek Rectification. You have the right to verify the accuracy of your personal information and ask for it to be updated or corrected.
>Restrict the processing of your Data. You have the right, under certain circumstances, to restrict the processing of your data. In this case, Returnafly will not process your data for any other purpose than storing it.
>Have your personal information deleted or otherwise removed. You have the right, under certain circumstances, to obtain the erasure of your personal information from Returnafly.
>Receive your Data and have it transferred to another controller. You have the right to receive your data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the data is processed by automated means and that the processing is based on your consent, on a contract which Returnafly is part of or on pre-contractual obligations thereof.
>Lodge a complaint. You have the right to bring a claim before their competent data protection authority.
>Not to be subject to automated decision-making including profiling.
Where personal data is processed for a public interest, in the exercise of an official authority vested in the Returnafly or for the purposes of the legitimate interests pursued by Returnafly, you may object to such processing by providing a ground related to their particular situation to justify the objection.
You must know that, should your personal information be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn whether Returnafly is processing personal information for direct marketing purposes, you may refer to the relevant sections of this document.

Personal information shall be processed and stored for as long as is required to achieve the purpose it has been collected for. Personal information collected for purposes related to the performance of a contract between Returnafly and you shall be retained until such contract has been fully performed and, personal information collected for Returnafly’s legitimate interests shall be retained as long as needed to fulfill such purpose. You may find specific information regarding the legitimate interests pursued by Returnafly within the sections of this Privacy Policy or by contacting Returnafly.
Returnafly may be allowed to retain personal information for a longer period whenever you have given consent to such processing, as long as such consent is not withdrawn. Furthermore, Returnafly may be obliged to retain personal information for a longer period whenever required to do so for the performance of a legal obligation or upon the order of a legal authority.
Once the retention period expires, all personal information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.8. Your Rights and Data Protection
You may exercise certain rights regarding your personal information processed and retained by Returnafly. In particular you have the right to:
>Be informed. You have the right to know what rights and protections are offered to you as a consumer and/or user of Returnafly.
>Withdraw your consent at any time. You have the right to withdraw consent where you have previously given your consent to the processing of your personal information.
>Object to processing of your data. You have the right to object to the processing of your personal information if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
>Access your Data. You have the right to learn if your data is being processed by Returnafly, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.
>Verify and Seek Rectification. You have the right to verify the accuracy of your personal information and ask for it to be updated or corrected.
>Restrict the processing of your Data. You have the right, under certain circumstances, to restrict the processing of your data. In this case, Returnafly will not process your data for any other purpose than storing it.
>Have your personal information deleted or otherwise removed. You have the right, under certain circumstances, to obtain the erasure of your personal information from Returnafly.
>Receive your Data and have it transferred to another controller. You have the right to receive your data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the data is processed by automated means and that the processing is based on your consent, on a contract which Returnafly is part of or on pre-contractual obligations thereof.
>Lodge a complaint. You have the right to bring a claim before their competent data protection authority.
>Not to be subject to automated decision-making including profiling.
Where personal data is processed for a public interest, in the exercise of an official authority vested in the Returnafly or for the purposes of the legitimate interests pursued by Returnafly, you may object to such processing by providing a ground related to their particular situation to justify the objection.
You must know that, should your personal information be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn whether Returnafly is processing personal information for direct marketing purposes, you may refer to the relevant sections of this document.
Any requests to exercise your rights can be directed to Returnafly through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by Returnafly as quickly as possible and always within one month. However, Returnafly may refuse or charge for any request that is unfounded or excessive. Returnafly will notify you of the refusal and the basis of that refusal and that you will have the right to complain to the supervisory authority and seek a judicial remedy within one month of the request.9. Data Breaches and Data Security
Returnafly takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of data. Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to Returnafly, in some cases, data may be accessible to certain types of persons in charge involved with the operation of Returnafly (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary as Data Processors by Returnafly. The updated list of these parties may be requested from Returnafly at any time.
Returnafly safely secures personal information to prevent misuse, unauthorized access, disclosure and loss by ensuring a level of security appropriate to the risk of information. Such levels of security include encrypting and pseudonymization of personal data wherever possible and considering all other technical and administrative procedures, generally accepted practices in the industry. Personal information is additionally stored on secured servers.
However, despite Returnafly’s best efforts nothing can guarantee 100% security of your information. If you have any questions concerning the protection of your personal information, please contact Returnafly.
In the event of a data breach, Returnafly will notify the corresponding supervising authority within seventy-two (72) hours of learning of the breach or after 72 hours with an explanation for the delay, to the supervising authority.10. Miscellaneous
In addition to the information contained in this Privacy Policy, Returnafly may provide you with additional and contextual information concerning particular services or the collection and processing of personal information upon request.
California Civil Code Section § 1798.83 permits users of Returnafly that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. You may make two requests per 12-month calendar year. To make such a request please see below Contact Information for Returnafly. Please allow up to thirty (30) days for a response.
Returnafly complies with all applicable laws, codes and regulations related to the protection of children’s privacy, including, but not limited to the Children’s Online Privacy Protection Act of 1998 (COPPA). Returnafly is not intended for children under sixteen (16) years of age. No one under such age may provide information to Returnafly. We do not knowingly collect personal information from anyone under the age of 16. If you are under the age of 16 please do not provide any personal information to Returnafly. If we learn that we have collected or received personal information from an individual under 16 without verification of parental consent, we will delete that information. Please feel free to contact us if you believe we may have any information from or about an individual under the age of 16.

Terms of Service

Returnafly is a service, website and mobile app owned and operated by Returnafly LLC. This Agreement and all policies on the Returnafly platforms sets out the terms upon which Returnafly offers you access to and use of our sites, services, applications and tools (collectively, “Services”). All policies and related agreements between you and Returnafly are incorporated into this Agreement.
Acceptance of the use of Returnafly terms and conditions
When you (“you”, “your” “consumer” or “visitor”) access the Website, application or our other services, whether physical or online (collectively, “the Returnafly Platforms”) you are agreeing to be bound by the following Terms and Conditions, as well as the Returnafly Privacy Policy linked here, all of which may be updated by use from time to time. Your continued use of Returnafly after changes are made to the Terms and Conditions are deemed to be acceptance of those changes. We will notify you, as the consumer, anytime changes or updates are made to the Privacy Policy.
About Returnafly and use of Returnafly
Returnafly is an electronic platform and physical courier for Returnafly members in order to provide Returnafly Services. Upon signing up for Returnafly and using the Returnafly Platforms, you contract directly with Returnafly. Your interaction with Returnafly is at your own risk.
Returnafly operates when you download any of the Returnafly Platforms online, the Platforms access your online purchase history through your email (see Returnafly Privacy Policy for more information on how Returnafly uses personal information). Once purchase history is uploaded to the Returnafly Platforms, either through email or through a manual upload, Returnafly begins the process of returning your items for you.
By using the Returnafly Services and Returnafly Platforms you agree to give Returnafly access to your purchase history and to begin the return process for you.USE
If you register with Returnafly and utilize the Returnafly platforms as outlined in this agreement, you are responsible for maintaining the confidentiality of your passwords, login and account information (“Your Confidential Information”). You will be responsible for all use of the Returnafly platforms by you or anyone using your confidential information (with or without your permission). Your confidential information must be accurate and up-to-date at all times. If any of Your Confidential Information changes, you must update it immediately. If you have any reason to suspect that your account is no longer secure (if, for example, you suspect there has been loss, theft or unauthorized disclosure of Your Confidential Information or your computer or mobile device used to access the Returnafly platforms), you must promptly change Your Confidential Information that is affected and notify us through the “contact us” section of our platforms.
If we believe you are abusing Returnafly and the Returnafly platforms in any way, we may, at any time and without advance notice or liability, at our sole discretion, and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to the Returnafly platforms and services, delay or remove hosted content, remove any special status associated with your account(s), reduce or eliminate any discounts and take technical and/or legal actions to prevent you from using the Returnafly platforms and services.
We may cancel unconfirmed accounts or accounts that have been inactive for a long time or modify or discontinue our services. Additionally, we reserve the right to refuse or terminate our services to anyone for any reason at our discretion.POLICY ENFORCEMENT
When an issue arises, we may consider your performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both you and Returnafly.
PURCHASES
When you use the Returnafly platforms for Returnafly services, your use constitutes your offer to Returnafly to use Returnafly services for personal use. Returnafly reserves the right to limit, cancel or prohibit any requests or orders for services that appear to be placed in violation of this policy.
REFUSAL OF ORDERS
Returnafly reserves the right to withdraw any membership from time to time. Returnafly makes reasonable efforts to process orders and requests in connection with services. However, there may be circumstances which require Returnafly to refuse to process services. Returnafly reserves the right to refuse to process an order at any time, at its sole discretion, for any reason, including unreturnable items not in an original, unworn or unused state, and will not be liable for refusing to process an order at any time.
RETURNS AND REFUNDS
Any and all refunds to you from Returnafly are estimates and may change based upon state laws or any other fees that must be paid, including, but not limited to shipping.
Returnafly reserves the right to withdraw any membership from time to time. Returnafly makes reasonable efforts to process orders and requests in connection with Services. However, there may be circumstances that may require Returnafly to refuse to process Services. Returnafly reserves the right to refuse to process an order at any time, at its sole discretion, for any reason, including unreturnable items not in an original, unworn or unused state, and will not be liable for refusing to process an order at any time.
Credit card details
Credit Cards on the Returnafly Platforms are securely processed by Returnafly’s credit card processor. Returnafly reserves the right to use a Third Party to store and process credit card information.CHANGE OF USE
Returnafly reserves the right to change or remove (temporarily or permanently) the website, application or other online services without notice and you confirm that Returnafly shall not be liable to you for any such change or removal and change Terms and Conditions at any time. Your continued use of the Returnafly platforms following any changes shall be deemed to be your acceptance of such change.
AUTHORIZATION TO CONTACT YOU; RECORDING CALLS
You consent to receive autodialed or prerecorded calls and text messages from Returnafly at any telephone number that you have provided us or that we have otherwise obtained. We may place such calls and texts to: (1) notify you regarding your account; (2) troubleshoot problems with your account; (3) resolve a dispute; (4) collect a debt; (5) poll your opinions through surveys or questionnaires; (6) contact you with offers and promotions; or (7) as otherwise necessary to service your account or enforce this agreement, our policies, applicable law, or any other agreement we may have with you. Standard telephone minute and text charges may apply.
LINKS TO THIRD PARTIES
The Returnafly platforms may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.THIRD PARTY ADVERTISING
We may use third party advertising companies to collect data and/or service when you visit the Returnafly platforms. These companies may use information about your visits to the Returnafly platforms and other websites and applications in order to provide advertisements about goods and services of interest to you. Please keep in mind that your browser settings may not permit you to control the technologies utilized by these third-party companies. If you would like more information about this practice and to know your choices about not having this information used by these companies, visit http://www.networkadvertising.org/choices/ or contact Returnafly.
INTELLECTUAL PROPERTY
The Returnafly platforms, including all of its information and content, such as text, design, data, wallpaper, icons, characters, artwork, images, photographs, graphics, music, sound, messages, graphics, software, source codes and the HTML used to generate the pages (collectively, the “Intellectual Property”), is owned or licensed by Returnafly or otherwise used by Returnafly as permitted by law and protected by patent, trademark and/or copyright under United States and/or foreign laws.
In accessing the Returnafly platforms, you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Returnafly platforms for personal, non-commercial home use only.INTELLECTUAL PROPERTY INFRINGEMENT
If you believe certain content on the Returnafly platforms constitutes infringement of your copyright please contact Returnafly at Returnafly LLC, 832-788-5014, with the following information:
>Evidence of your authorization to act on behalf of the owner, who owns the copyrighted work;
>A description of the copyrighted work that you believe has been infringed;
>A description of where the alleged infringing material is located on Returnafly, including a link to where the alleged infringing material is located;
>Your address, telephone number and email address;
>A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
>A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf; and
>Your physical or electronic signature.
If you believe content on the Returnafly platforms constitutes infringement of your trademark or other intellectual property rights, please provide a notice of your claim to the address above.ACCESS AND INTERFERENCE
You agree that:
>You will not use any robot, spider, scraper, deep link or similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor the Returnafly platforms, other than via software that sends queries to the Returnafly platforms to index or rank a website for search and location purposes, without Returnafly’s express written consent, which may be withheld in their sole discretion.
>You will not use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Returnafly platforms, other than the search engines and search agents available through the Returnafly platforms and other than generally available third-party web browsers (such as Microsoft Explorer).
>You will not post or transmit any file which contains viruses, worms, Trojan Horses, or any other contaminating or destructive features, or that otherwise interfere with the proper working of the Returnafly platforms.
>You will not attempt to decipher, decompile or reverse-engineer any of the software comprising or in any way making up a part of the Returnafly platforms.
>You may only use the Returnafly platforms to make legitimate inquiries or requests.
>You will not make any false or fraudulent requests. If Returnafly is of the reasonable opinion that you have made a false or fraudulent request or order, Returnafly shall be entitled to cancel the order or request and inform the relevant authorities.
>You agree to provide correct and accurate email, postal and/or contact details to Returnafly and acknowledge that Returnafly may use these details to contact you if necessary and provide to third parties (see Returnafly Privacy Policy for more information on how Returnafly uses personal information).
>If you do not provide Returnafly with all of the information needed, Returnafly may not be able to complete your request or order.
>You will not attempt to interfere or interfere in any way with Returnafly network or related network security or attempt to use Returnafly to gain unauthorized access to any other computer system.
>You will not use Returnafly to communicate, transmit, or post material that infringes on the intellectual property, privacy or publicity right of another person or entity.
>You will not use the Website to engage in conduct that would constitute a civil or criminal offense, or that violates any applicable laws or regulations.
>You are 18 years old and are legally capable of entering into binding contracts.
DISCLAIMERS AND LIMITATIONS OF LIABILITY
All products, services, and content on the Returnafly platforms are provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, Returnafly will not be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or damage whatever (including without limitation loss of business, opportunity, data profits) arising from or in any way related to the use of, or the inability to use or the performance of the Returnafly platforms, or the content and materials or functionality on or accessed through Returnafly. Returnafly makes no warranty that the functionality of Returnafly will be uninterrupted or error free, that defects will be corrected or that Returnafly or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to limit the liability of Returnafly for death or personal injury as a result of the negligence of Returnafly or that of its employees or agents.INDEMNITY
You agree to indemnify and hold Returnafly and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Returnafly arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of Returnafly.SEVERANCE
In any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed, and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
CHOICE OF LAW
All Returnafly activity or use and these Terms and Conditions are governed by the laws of the United States of America and the applicable laws of the State of Texas, without regard to conflict of law principles.
Dispute Resolution
In the event of any claim, controversy, or alleged dispute between you and Returnafly, its members or affiliates (“dispute”), you hereby agree to attempt in good faith to amicably resolve any dispute at least thirty (30) days before instituting any legal proceeding.
Each party agrees to submit any dispute for resolution by final binding arbitration after serving written notice, which notice shall set forth in detail the controversy, question, claim or alleged breach along with you attempt to resolve such dispute. Upon such notice and attempt to resolve, the party may then commence an arbitration proceeding pursuant to the rules of the American Arbitration Association (“AAA”) to be held in Travis County, Texas, before an arbitrator to be selected by the AAA. Any such arbitration may only be commenced within one (1) year after the party requesting arbitration obtains knowledge of the cause of action forming the basis of the controversy or claim accrued.
In any arbitration and subject to the ultimate discretion of the presiding arbitrator, each side will be limited to a maximum of one (1) day of argument (including rebuttal), and the parties agree in good faith to minimize discovery burden (e.g. confine the scope to actual areas in dispute and limit the topics and number of pages on which information is requested to matters directly relevant).

The decision(s) of the arbitrator shall be final and binding and may not be appealed to any court of competent jurisdiction, or otherwise, except upon claim of fraud or corruption as by law provided, however, that implementation of such decision(s) shall in no way be delayed or otherwise impaired pending the outcome of any such appeal. Judgment upon the award rendered in such arbitration may be entered by any court having jurisdiction thereof. You agree that all disputes will be limited between you, individually, and Returnafly. To the full extent allowable by law, you agree that no arbitration proceeding, or other dispute resolution proceeding shall be joined with any other party or decided on a class-action basis.
Notwithstanding the foregoing, you agree that the following matters shall not, at the election of Returnafly, be subject to binding arbitration: (1) any disputes related to, or arising from allegations of criminal activity; (2) any disputes concerning Returnafly’s intellectual property rights; and (3) any claim for injunctive relief. Any dispute not subject to arbitration shall be decided by the state or federal court located within Travis County, Texas, United States of America. Each party hereby waives any claim that such a venue is improper or inconvenient. YOU HEREBY WAIVE YOUR RIGHT TO A JURY TRIAL WITH RESPECT TO ANY CLAIM, ACTION, OR PROCEEDING, DIRECTLY OR INDIRECTLY, ARISING OUT OF, OR RELATING TO THESE TERMS OF USE TO THE FULLEST EXTENT PERMITTED BY LAW. YOU UNDERSTAND THAT ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.
CLASS ACTION WAIVER
You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a class-action basis or to utilize class action procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. You agree that you may bring claims against us only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
WAIVER AND SEVERABILITY
Any waiver of any provision contained in these Terms and Conditions shall not be deemed to be a waiver of any other right, term, or provision of these Terms and Conditions. If any provision in these Terms and Conditions is determined to be wholly or partially invalid, illegal or unenforceable, such provision shall be enforced to the extent it is legal and valid and the validity, legality and enforceability of the remaining provisions shall in no way be affected or impaired thereby.
MISCELLANEOUS
Notice to California Residents. Under California Civil Code Section 1798.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the services provided on the Returnafly platforms, please contact us at (832) 788-5014. You may also contact us by writing to Returnafly info@returnafly.com